FAQs
Got questions? Find answers to your most common queries below.
Ordering & Payments
We accept Direct Credit, EFTPOS, and PayPal for convenient and secure payment options.
Simply bid or buy now on our Trade Me listings, email, or visit us in store.
Shipping & Delivery
Delivery typically takes 3 to 7 working days, depending on your location within New Zealand.
Yes, we do offer international shipping. Contact us for details on rates and delivery times.
Returns & Refunds
We accept returns within 14 days of purchase. Items must be clean and in resalable condition.
To request a refund, please reach out to our team by email or phone. We’ll process your return or issue a credit as soon as possible.
Product Information
If you’re unsure whether a part is right for your vehicle, just give us a call! With your vehicle’s registration or VIN number, our team will help you find the perfect match.
Yes, we provide product warranties, though they vary depending on the type, brand, and intended use of the product. Contact us for warranty details specific to your purchase.
Testimonials
C. Watene“A+ Exceptional service, my family and I have used Waiuku Auto Services (Hub) across a range of automotive fields. We have always been well looked after with a measure of professionalism and warmth. Highly recommend!”
C. Britton“Have had great service every time I’ve come here. Staff are friendly, knowledgeable and always explain things so it’s easy for me to understand. Would definitely recommend!”
G. Vare“Have been coming here for years now, super friendly team, great turnaround times and service is top notch. Highly recommend to all. Cheers, team.”
R. Peterson“Waiuku Automotive has always done great work for me. Nothing is too much trouble and all service and maintenance is completed in a timely manner. Never been disappointed-appreciate the service-thanks!”
K. Mortensen“Waiuku Automotive have always been great to deal with. They have unmatched access to parts making any work I've required prompt and have provided high quality service.”
J. Schoeman“I always get great service from these guys. From the staff in the office, through to the guys in the workshop. Always a pleasure, never a chore.”